Webinar: Complying with the FCC’s Annual CPNI Training Requirement, Jan. 27

2022-01-11T14:04:32-05:00January 11, 2022|Webinars|

All telecom carriers providing voice services must certify by March 1 each year that their employees have been trained or refreshed on the basics of the FCC’s Customer Proprietary Network Information (CPNI) rules. To help you quickly and easily satisfy this annual requirement, JSI is offering a 90-minute CPNI training webinar on Thursday, January 27, 2022, at 2 p.m. Eastern. During the webinar, we will review the CPNI rules and how to adapt them to modern communications networks so that sensitive customer information does not end up in the wrong hands. In addition, we will briefly discuss Red Flag rules for identity theft protection.

All employees who have access to customer account information, particularly customer service representatives, and any senior employees who would like a refresher on the CPNI compliance rules should attend this type of training. As these CPNI rules apply to all voice providers, electric cooperatives and fixed wireless providers offering voice services to their customers would also benefit from this training session.

Registration for this webinar is $249 per company, allowing you to invite as many members of your staff as needed. (Can’t make it on the 27th or have staff that will need to watch a replay of the webinar? All registrants will receive a recording of the webinar.) Registered companies also will receive a template certificate for employees to sign affirming that they’ve completed the CPNI training.

Register

Contact Jessica Wick or Brenda Cordwell in the Maryland office at 301-459-7590 for more information about this webinar or questions about registration.

Contact Us

Need More CPNI Assistance?

We offer several options for companies that would like additional help protecting their customers’ sensitive information. We can:

  • Assist with your company’s annual CPNI compliance certification filing due March 1;
  • Provide other materials for CPNI training, including our CPNI manual;
  • Complete an in-depth review of your Red Flag manual and program
  • Conduct one-on-one, customized training webinars with your staff; or
  • Train someone at your company to conduct your own CPNI trainings.

Please contact us about these customizable options for additional CPNI and privacy training.

Contact Us

Webinar: Reviewing Critical Federal 911 and Outage Reporting Requirements, Jan. 25

2022-01-11T14:03:28-05:00January 11, 2022|Webinars|

Don’t chance an FCC fine (or worse) due to a 911 outage

No service you provide to your customers is more vital than making sure they can reach 911 quickly and easily in an emergency. And the FCC feels the same, hitting several companies recently with multi-million-dollar fines for not delivering emergency calls and fully complying with federal 911 outage reporting rules.

These recent enforcement actions, along with the latest enhanced 911 location accuracy rules, make this a critical time for providers to review their current procedures. Join us for a webinar on Tuesday, January 25, 2022, at 2 p.m. Eastern when our 911 experts will cover:

  • Details and best practices for network outage reporting, especially outages caused by natural disasters;
  • Complying with the annual 911 Reliability Certification requirement;
  • Future rule changes the FCC is considering;
  • Additional information about the FCC’s 911 location accuracy rules; and
  • Best practices for network resiliency and public safety that are not required, but highly encouraged.

All service providers that connect calls to a 911 system need to be aware of and fully meet these obligations. Those companies that provide 911, E911, or NG911 capabilities directly to Public Safety Answering Points or that operate one or more central offices that directly serves a PSAP are especially important to the emergency response system and absolutely must be sure they’re complying with all of the FCC’s 911 rules. Dropping the ball on these services not only can bring the FCC’s Enforcement Bureau to your door, but also can result in a public relations nightmare for your company. Don’t take that chance.

Registration for this webinar is $249 per company. (Can’t make it on the 25th? We offer recordings of our webinars as well.)

Register

Contact Jessica Wick or Brenda Cordwell in the Maryland office at 301-459-7590 for more information about this webinar or questions about registration.

Webinar: Evaluating Your NECA Pooling Options, Jan. 20

2022-01-11T14:10:38-05:00January 7, 2022|Webinars|

As your business evolves, you need to continuously evaluate all available options, including your participation in NECA’s pools. Regularly weighing the pros and cons of NECA pooling will ensure that you are maximizing your revenue opportunities. As we approach the annual March 1 deadline to join or exit any of NECA’s various pools, now is the time to look at the pooling process, the options you have available, and whether or not your company should consider a change in the coming weeks.

Join JSI Vice President Brian Sullivan on Thursday, January 20 at 2 p.m. Eastern for an in-depth webinar on NECA pooling and what to consider as you evaluate your current pooling situation. During the webinar, Brian will:

  • Review the pooling process and how NECA determines the rates charged within the pool structure;
  • Explain the options available to current pool members, as well as to non-members that may wish to re-enter a pool;
  • Consider the pros and cons of participating in the NECA pools and those of exiting the pools;
  • Outline the options available that may reduce or eliminate the need to exit NECA pools;
  • Discuss the specific options available to Average Schedule Companies; and
  • Describe the opportunities available to companies that decide to exit the NECA pools.

Registration for this webinar is $249 per company. (Can’t make it on the 20th? We offer recordings of our webinars as well.)

Register

Contact Jessica Wick or Brenda Cordwell in JSI’s Maryland office at 301-459-7590 for more information about this webinar or questions about registration.

Go to Top