22 10, 2021

Mandatory 10-Digit Dialing Begins Oct. 24 for Specific Area Codes

2021-10-27T12:00:42-04:00October 22, 2021|e-Lerts|

Affected carriers must send contact info to NANPA

This Sunday, October 24 is the deadline for carriers in the 82 area codes to implement 10-digit dialing in advance of the launch of the new three-digit code 988 this summer for the National Suicide Prevention and Mental Health Crisis hotline. All telecommunications carriers and interconnected VoIP service providers in areas that both use seven-digit dialing and use 988 as the first three numbers in seven-digit phone numbers must implement 10-digit dialing for all local calls.

In addition, all companies are required to make any necessary changes to their networks before July 16, 2022, to allow callers to dial 988 to reach the National Suicide Prevention and Mental Health Crisis hotline number, 1-800-273-8255 (TALK).

Carrier Troubleshooting Contact Information
The North American Numbering Plan Administrator (NANPA), which is managing the 10-digit dialing transition, has compiled a list of carrier contacts to be used only for troubleshooting issues to ensure all impacted carriers transition to 10-digit dialing as smoothly as possible.

Carriers transitioning to 10-digit dialing must provide their company’s troubleshooting contact information to the NANPA as soon as possible if they have not already.

The troubleshooting contact information must include: Provider Name, Primary Contact, Telephone Number(s), Hours of Operation, Backup Contact/Escalations, Email Address and Telephone Number(s).

Impacted NPAs
The area codes now required to transition to 10-digit dialing are:

STATE/TERRITORY NPA(S)
Alaska 907
Alabama 251
Arkansas 501
Arizona 480, 520, 928
California 209, 530, 562, 626, 650, 707, 925, 949, 951
Colorado 719, 970
Delaware 302
Florida 321 (Brevard County), 352, 561, 941
Georgia 478, 912
Guam 671
Hawaii 808
Illinois 309, 618, 708
Indiana 219, 574
Iowa 319, 515
Kansas 620, 785
Kentucky 859
Louisiana 337, 504
Michigan 616, 810, 906, 989
Minnesota 218, 952
Mississippi 662
Missouri 314, 417, 660, 816
Montana 406
Nevada 775
New Hampshire 603
New Jersey 856, 908
New Mexico 505, 575
New York 516, 607, 716, 845, 914
North Carolina 910
Ohio 440, 513
South Dakota 605
Tennessee 731, 865
Texas 254, 361, 409, 806, 830, 915, 940
Vermont 802
Virginia 276, 804
Washington 509
Wisconsin 262, 414, 608, 920

Please contact Lisa Cover in JSI’s Maryland office at 301-459-7590 if you have any questions regarding 10-digit dialing or need assistance reporting your troubleshooting contact to the NANPA.

Numbering & Porting Essentials Service

Clients interested in educating their staff on the cavalcade of numbering, porting and robocall mitigation requirements all service providers will face in 2022 should consider subscribing to JSI’s Numbering & Porting Essentials service. The subscription includes breaking news alerts, a free webinar and web-based education sessions designed to keep companies informed about important numbering, porting and robocall mitigation decisions that will impact their internal operations and customers. Contact Bridget Alexander White for more details and to sign up.

7 10, 2021

JSI Webinar: Prepping for 2022’s Hot Numbering & Porting Requirements

2021-11-02T12:50:12-04:00October 7, 2021|Webinar Recordings|

Not only will carriers likely feel the heat of increased competition in their service areas in 2022, but they’ll also be reporting to a new robocall database and taking steps to help with the launch of 988 as the National Suicide Prevention Hotline. Join us on Thursday, October 7th at 2 p.m. EDT for a 90-minute webinar where we’ll dive into all the hot issues we see on the horizon. Bridget Alexander White will be discussing:

  • Competition: More interconnected VoIP providers (iVoIPs) have direct access to numbering and new CLECs are entering ILEC territories. Are you ready for this influx of porting competitors?
  • Reassigned Numbers Database (RND): The FCC’s commitment to combatting unwanted and illegal calls has led to the creation of a new industry database. Do you understand your new reporting obligations?
  • Nationwide 988 deployment is driving 10DD in over 80 NPAs! The FCC requires all service providers to prepare their networks to route calls to 988 without delay or error. Is your company prepared for 988?

These industry requirements will impact ALL voice service providers. For more information about anything numbering, porting or robocall related, please contact Bridget Alexander White in JSI’s Maryland office at 301-459-7590.

Purchase Recording

Sorry, you missed this webinar! But, a recording of this webinar is available for $249. If you would like to purchase the recording, please contact Brenda Cordwell or Leah Yoakum in the Maryland office at 301-459-7590.

12 04, 2021

JSI Reminds Clients of “988” and 10-Digit-Dialing Requirements

2021-11-02T13:14:29-04:00April 12, 2021|e-Lerts|

All telecommunications carriers and interconnected VoIP service providers should be preparing to implement the new three-digit code “988” for the National Suicide Prevention and Mental Health Crisis Hotline, which goes into effect July 16, 2022. Companies are required to make any necessary changes to their networks to ensure that users can dial 988 to reach the National Suicide Prevention Lifeline, 1-800-273-8255 (TALK). To achieve this goal, carriers in areas that both use seven-digit dialing and use 988 as the first three numbers in seven-digit phone numbers are reminded that they must implement 10-digit dialing.

Impacted NPAs
The area codes now required to transition to 10-digit dialing are:

STATE/TERRITORY NPA(S)
Alaska 907
Alabama 251
Arkansas 501
Arizona 480, 520, 928
California 209, 530, 562, 626, 650, 707, 925, 949, 951
Colorado 719, 970
Delaware 302
Florida 321 (Brevard County), 352, 561, 941
Georgia 478, 912
Guam 671
Hawaii 808
Illinois 309, 618, 708
Indiana 219, 574
Iowa 319, 515
Kansas 620, 785
Kentucky 859
Louisiana 337, 504
Michigan 616, 810, 906, 989
Minnesota 218, 952
Mississippi 662
Missouri 314, 417, 660, 816
Montana 406
Nevada 775
New Hampshire 603
New Jersey 856, 908
New Mexico 505, 575
New York 516, 607, 716, 845, 914
North Carolina 910
Ohio 440, 513
South Dakota 605
Tennessee 731, 865
Texas 254, 361, 409, 806, 830, 915, 940
Vermont 802
Virginia 276, 804
Washington 509
Wisconsin 262, 414, 608, 920

Milestone Reporting
If your company serves any of the area codes on the NPA transition list, you must meet the following milestones and notify NANPA via 988@somos.com when each milestone is completed. All emails must include: Provider Name, OCN(s), State(s) and NPA(s).  

The troubleshooting contact information must include: Provider Name, Primary Contact, Telephone Number(s), Hours of Operation, Backup Contact/Escalations, Email Address and Telephone Number(s).

Milestone Milestone Action Due Date
Send first customer notice Issue first customer education notice

Carriers using bill messages are encouraged to distribute notices for multiple months to help ensure customers are aware of the upcoming dialing changes.

3/25/2021
Provide carrier contact information Provide carrier contact information to NANPA for troubleshooting of any permissive 10-digit dialing issues  4/10/2021
Implement permissive
10-digit dialing
Carrier deadline to have permissive 10-digit dialing opened in their networks

Carriers can implement this any time up to this deadline, no need to wait until the night before to implement

4/24/2021
Send second customer notice Issue second customer education notice

Carriers using bill messages are encouraged to distribute notices for multiple months to help ensure customers are aware of the upcoming dialing changes.

9/24/2021
Deadline for 10-digit signaling transition Carriers should be signaling/sending 10 digits of the called-to party for all calls terminating in all end offices and access tandems in the area code 9/24/2021
Carrier deadline to implement mandatory 10-digit dialing Carrier deadline to enforce mandatory 10-digit dialing

Carriers must remove 7-digit dialing and enforce 10-digit dialing

7/15/2022

Please contact Bridget Alexander White in JSI’s Maryland office at 301-459-7590 to review the milestones, assist with customer notifications, and to manage your company’s milestone reporting.

Numbering & Porting Essentials Service

Clients interested in educating their staff on the cavalcade of numbering and porting requirements all service providers will face in 2021 should consider subscribing to JSI’s Numbering & Porting Essentials service. The subscription includes breaking news alerts, a free webinar and six web-based education sessions designed to keep companies informed about important numbering, porting and robocall mitigation decisions that will impact their internal operations and customers. Contact Bridget Alexander White for more details and to sign up.

30 10, 2020

Webinar: Numbering & Porting: Where Are We?

2020-10-30T15:10:17-04:00October 30, 2020|Webinar Recordings|

Just before All Hallows’ Eve, Bridget Alexander White led an expedition into the dark forest of numbering and porting to explore the looming changes all companies will experience in 2021. If you missed the journey, there’s still time to gather your tents, pack a snack, grab your laptop, and head deep into the wilderness to discover:

  • Ways to block the sinister robocalls
  • The STIR/SHAKEN extension requirements
  • Reassigned Numbers Database recordkeeping woes
  • The trail leading to 10-digit dialing and 988 in your service area
  • The lurking iVoIPs you cannot elude

A recording of the webinar is available for $249. Subscribers to the LNP Essentials bundle received this webinar as part of their 2020 subscription. Contact Brenda Cordwell in the Maryland office at 301-459-7590 if you’d like to purchase the recording.

16 07, 2020

FCC Begins Implementing “988” as the National Suicide Prevention Hotline

2020-07-16T15:55:53-04:00July 16, 2020|e-Lerts|

During today’s Open Meeting, the FCC gave voice service providers two years to implement “988” as the designated national abbreviated dialing code to be used exclusively for access to the national suicide prevention and mental health crisis hotline system. The Report and Order also spells out the implementation details of this new national dialing code.

The FCC, which was directed to establish this three-digit code under the National Suicide Hotline Improvement Act of 2018, believes 988 will help increase the effectiveness of suicide prevention efforts, ease access to crisis services, and ultimately save lives (See JSI’s Dec. 12, 2019, e-Lert for more information). Under the Report & Order, all voice service providers are required to:

  • Implement 988 within their networks by July 16, 2022;
  • Transmit calls initiated by dialing 988 to the National Suicide Prevention Lifeline: 1-800-273-8255 (1-800-273-TALK); and
  • Implement 10-digit dialing in areas that both use seven-digit dialing and use 988 as the first three numbers in seven-digit phone numbers.

JSI, as a member of the North American Numbering Council (NANC), participated on the working group charged with determining the best code to use for the hotline. The working group met countless days and hours to select this short, memorable number that will make a big difference in the lives of many. We encourage all clients to begin to educate their staff and customers on this extremely important new code.

JSI will share more information as the industry begins working on 988 implementation and the necessary consumer education efforts that will be a big part of this process. In the interim, please contact Bridget Alexander White in JSI’s Maryland office at 301-459-7590 with any questions.

LNP Essentials

Clients interested in following all of the news about numbering, porting and robocall mitigation should consider subscribing to JSI’s LNP Essentials bundle. The subscription includes newsletters, breaking news alerts, webinars and interactive call sessions designed to keep companies informed about important industry decisions that will impact their numbering and porting operations. Contact Bridget Alexander White for more details and to sign up.

12 12, 2019

FCC Designates “988” as Suicide & Mental Health Hotline Code

2019-12-12T17:13:43-05:00December 12, 2019|e-Lerts|

At its December 12 Open Meeting, the FCC officially selected “988” as the new national suicide prevention and mental health hotline number. The National Suicide Hotline Improvement Act of 2018 (NSHIA) directed the FCC to study the feasibility of establishing a simple, easy-to-remember, three-digit dialing code for a national suicide prevention and mental health crisis hotline system.

The FCC gave the North American Numbering Council (NANC), through its Numbering Administration Oversight Working Group (NAOWG), the task of developing a report and making a recommendation. After looking at whether such a code should be established and what three digits would work best, the NANC recommended the new “988” code.

In summary, the Order:

  1. Designates “988” as the three-digit dialing code for a national suicide and mental health crisis hotline system maintained by the U.S. Assistant Secretary for Mental Health and Substance Use and the Secretary of Veterans Affairs.
  2. Requires all telecommunications carriers and interconnected VoIP service providers to make, within 18 months, any necessary changes to their networks to ensure that users can dial “988” to reach the National Suicide Prevention Lifeline, 1-800-273-8255 (TALK).
  3. Seeks comment on issues relating to nationwide deployment of the code, including call routing, dialing in certain geographic areas, mandating nationwide 10-digit dialing, deployment timeframes and implementation costs.

We will share more detailed information on timeframes, technical challenges, costs, and consumer education once the official Order is released. JSI will also participate on the 988 industry working groups as part of our representation on the NANC. In the interim, please contact Bridget Alexander White in JSI’s Maryland office at 301-459-7590 with any questions.

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