Webinar: Complying with the FCC’s Annual CPNI Training Requirement, Jan. 27

2022-01-11T14:04:32-05:00January 11, 2022|Webinars|

All telecom carriers providing voice services must certify by March 1 each year that their employees have been trained or refreshed on the basics of the FCC’s Customer Proprietary Network Information (CPNI) rules. To help you quickly and easily satisfy this annual requirement, JSI is offering a 90-minute CPNI training webinar on Thursday, January 27, 2022, at 2 p.m. Eastern. During the webinar, we will review the CPNI rules and how to adapt them to modern communications networks so that sensitive customer information does not end up in the wrong hands. In addition, we will briefly discuss Red Flag rules for identity theft protection.

All employees who have access to customer account information, particularly customer service representatives, and any senior employees who would like a refresher on the CPNI compliance rules should attend this type of training. As these CPNI rules apply to all voice providers, electric cooperatives and fixed wireless providers offering voice services to their customers would also benefit from this training session.

Registration for this webinar is $249 per company, allowing you to invite as many members of your staff as needed. (Can’t make it on the 27th or have staff that will need to watch a replay of the webinar? All registrants will receive a recording of the webinar.) Registered companies also will receive a template certificate for employees to sign affirming that they’ve completed the CPNI training.

Register

Contact Jessica Wick or Brenda Cordwell in the Maryland office at 301-459-7590 for more information about this webinar or questions about registration.

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Need More CPNI Assistance?

We offer several options for companies that would like additional help protecting their customers’ sensitive information. We can:

  • Assist with your company’s annual CPNI compliance certification filing due March 1;
  • Provide other materials for CPNI training, including our CPNI manual;
  • Complete an in-depth review of your Red Flag manual and program
  • Conduct one-on-one, customized training webinars with your staff; or
  • Train someone at your company to conduct your own CPNI trainings.

Please contact us about these customizable options for additional CPNI and privacy training.

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Webinar: Check Off Your Annual CPNI Training Requirement

2021-12-07T17:12:14-05:00January 12, 2021|Webinar Recordings|

All telecom carriers providing voice services must certify by March 1 each year that their employees have been trained or refreshed on the basics of the FCC’s Customer Proprietary Network Information (CPNI) rules. To help you quickly and easily satisfy this annual requirement, JSI offers a 90-minute CPNI training webinar to fulfill this requirement. All employees who have access to customer account information, particularly customer service representatives, and any senior employees who would like a refresher on the CPNI compliance rules should attend this type of training. As these CPNI rules apply to all voice providers, electric cooperatives and fixed wireless providers offering voice services to their customers would also benefit from this training session.

Our CPNI training reviews the rules and how to adapt them to modern communications networks so that sensitive customer information does not end up in the wrong hands. In addition to the CPNI rules, we discuss the Red Flag rules for identity theft protection and provide an update on what is going on with broadband privacy rules.

A recording of the CPNI training is available for $249. If you’d like to purchase the recorded training, please contact Brenda Cordwell in the Maryland office at 301-459-7590.

Contact Us

Need More CPNI Assistance?

We offer several options for companies that would like additional help protecting their customers’ sensitive information. We can:

  • Assist with your company’s annual CPNI compliance certification filing due March 1, 2021;
  • Provide other materials for CPNI training, including our CPNI manual;
  • Complete an in-depth review of your Red Flag manual and program
  • Conduct one-on-one, customized training webinars with your staff; or
  • Train someone at your company to conduct your own CPNI trainings.

Please contact us about these customizable options for additional CPNI and privacy training.

Contact Us

FCC Clarifies Current Privacy Rules

2017-12-14T10:23:15-05:00June 30, 2017|e-Lerts|

On June 29, 2017, the FCC released an Order effectively reinstating voice-centric privacy rules, and reminding Internet Service Providers (ISPs) that they remain subject to Section 222 of the Communications Act of 1934, as amended (the Act). Through this order, the FCC clarified that annual CPNI compliance certification and recordkeeping requirements are again in effect, and carriers subject to these requirements must file an annual certification by March 1, 2018. Therefore, no annual certification will be required in 2017. The Order also dismisses 11 Petitions for Reconsideration of the 2016 Privacy Order, deeming the petitions moot since the 2016 Privacy Order and the rules adopted therein are no longer in effect.

The rules that will been reinstated in the Code of Federal Regulations (CFR) include the FCC’s CPNI rules in effect prior to the 2016 Privacy Order. As clients likely recall, the FCC’s 2016 Privacy Order was repealed under a resolution of disapproval invoked under the Congressional Review Act (see JSI’s March 30th e-Lert for additional details). While the 2016 Privacy Order was repealed, certain portions of that order that sought to harmonize voice and broadband privacy rules modified existing CPNI rules, causing confusion as to what rules are now currently in place. The current Order effectively removes 2016 Privacy Order rules from the CFR and reinstates voice CPNI rules 47 CFR § 64.2001 through § 64.2011, which include: customer notice requirements specific to opt-in, opt-out, and one-time use; safeguards required for use and disclosure of CPNI (including personnel training requirements, recordkeeping requirements for marketing campaigns using CPNI, supervisory review process and annual certifications); and notification of CPNI security breaches.

In effect, companies can travel back in their theoretical time machines to the fall of 2016, and reinstate the privacy rules and principles that were in effect at that time. However, clients are reminded that even in the fall of 2016, Sections 201, 202 and 222 of the Act governed more than just voice-centric CPNI, and carriers have been penalized for not applying reasonable security frameworks to both voice and broadband services. Therefore, JSI continues to recommend that carriers follow best industry practices, such as the FTC’s adopted NIST Framework for cybersecurity to protect customer data, in addition to following explicit CPNI rules.

JSI will continue to provide required privacy and Red Flag Rule training, and remains available to assist interested clients with annual certification compliance filings and the development of privacy policies to comply with web posting requirements. If you have questions about privacy training or compliance issues, please contact John Kuykendall or Cassandra Heyne at 301-459-7590. For privacy policy assistance, please contact Terri Parrilla at 301-459-7590.

Reminder: Upcoming March 1 Deadlines

2017-05-19T10:09:36-04:00January 31, 2017|e-Lerts|

JSI reminds its clients of several important March 1, 2017, filing deadlines. These deadlines affect wireline, wireless and VoIP telephone providers and video/cable companies.

FCC Form 477
FCC Form 477, Local Telephone Competition and Broadband Reporting, for data as of December 31, 2016, must be submitted by March 1 via the FCC’s online filing system. Reporting is required for all:

  • Facilities-based providers of broadband connections to end-user locations;
  • Wired or fixed-wireless local exchange telephone service providers;
  • Interconnected VoIP service providers; and
  • Facilities-based providers of mobile telephony and mobile broadband service.

Note that the FCC has added a new cable modem technology code for fixed broadband deployment: Code 43 for cable modem DOCSIS 3.1. If your company has deployed DOCSIS 3.1 technology to any census blocks as of December 31, 2016, use technology Code 43 when reporting fixed deployment for those blocks.

For assistance with Form 477 reporting, contact Marty Kluh in JSI’s Maryland office at 301-459-7590.

Semi-Annual Copyright
Video/cable operators must submit their cable copyright statement of account forms and royalty payments for the second half of calendar year 2016 to the Library of Congress Copyright Office by March 1. All cable copyright royalty fees must be made via electronic funds transfer. Video/cable providers should note the following:

Semiannual gross receipts of $527,600 or more for the July 1-December 31, 2016, accounting period must be reported on the SA3 Long Form and require detailed reporting of distant signal carriage. If you have completed SA1-2 Short Form statements in the past and are approaching this threshold, you should review your channel lineup as the carriage of distant signals significantly affects your copyright royalty fee calculation. If you completed the SA3 Long Form in the past but have revised your channel lineup for broadcast stations, please make sure that these revisions are noted on the SA3 Long Form.

If you have questions about any of this information or would like JSI’s assistance with your copyright filing, contact Kim Waldvogel in JSI’s Maryland office at 301-459-7590.

Geocoding Location Broadband Deployment Report
The new Geocoding Location Broadband Deployment Report must be submitted in the High Cost Universal Broadband (HUBB) Portal (some companies’ reports are due March 1, 2017, and others July 1, 2017, as follows):

  • Companies that selected the A-CAM must report all newly served or newly able to be served locations in funded census blocks built out in calendar year 2016. This includes fully funded and capped census blocks.
  • Legacy/CAF-BLS companies with less than 80% 10/1 deployment must report geocoded locations by March 1, 2017, of all newly served or newly able to be served locations in their entire service area built out from May 25, 2016, through December 31, 2016.
  • Legacy/CAF-BLS companies with 80% or greater 10/1 deployment are required to report location information to USAC by July 1, 2017, as part of the FCC Form 481 reporting. JSI will provide additional information as it is released by the FCC or USAC.

JSI is holding a webinar on these new reporting requirements this Thursday, February 2 at 2 p.m. Eastern (1 p.m. Central). More details about the webinar, “All About HUBB: Prepping for the First Geocoded Location Report,” and online registration are available on our website.

For more information about the HUBB filings or Thursday’s webinar, contact Cassandra Heyne at 301-459-7590.

CPNI Annual Certification
CERTIFICATION IS NO LONGER REQUIRED

Please note that the rule requiring CPNI annual certification was eliminated when the CPNI Broadband Order became effective on January 3, 2017. The section containing the filing requirement (Section 64.2009), which included requirements for carriers to train personnel and to have a disciplinary process in place, was eliminated. Although this specific rule was eliminated, please note that other CPNI rules are in effect along with the potential fines if violated. Therefore, even though the annual certification is no longer required, companies should continue to train their staff and have a disciplinary process in place to ensure that the company stays in compliance. (See JSI’s January 13 e-Lert for more details.)

Source: JSI e-Lert

FCC Sets Deadlines for New Broadband Privacy Rules, Eliminates Annual CPNI Filing

2017-05-19T10:09:36-04:00January 13, 2017|e-Lerts|

The FCC’s Order applying CPNI and other privacy requirements to broadband Internet Service Providers (ISPs) became effective January 3, 2017. The Order eliminated several existing rules, but added additional key requirements for ISPs to meet.

JSI, in partnership with NTCA, will hold a webinar, “Data Defense, Part II – Cybersecurity Risk Assessment Preparation,” on January 26, 2017, at 2 p.m. Eastern (1 p.m. Central) to discuss these requirements in more detail and focus on data security obligations which become effective March 2, 2017.

Rules Eliminated
With the effective date of the Order, changes made to existing rules have taken effect. Most notably for JSI clients, this includes eliminating the requirement for telecom and VoIP providers to annually file a CPNI certification and procedures statement with the FCC. Accordingly, no annual CPNI certification must be filed by March 1, 2017.

The Order also eliminated the requirement to train personnel regarding the use of CPNI and to have an express disciplinary process in place. JSI cautions, however, that companies should continue to train their staff and have a disciplinary process in place to ensure that employees’ actions do not subject the company to fines for violating FCC privacy rules.

Additional changes to the existing rules include eliminating all of the requirements pertaining to “opt out” notices, including the requirement to send notices every two years. The Order also eliminated all recordkeeping requirements, including instances where CPNI was disclosed or provided to third parties. According to the Order, eliminating these requirements reduces burdens for small carriers “which often may not need to record approval if they do not use or share customers’ proprietary information for purposes other than the provision of service.”

Major New Rules & Effective Dates
Data Security: Voice and broadband providers must take reasonable measures to protect customer proprietary information (PI), which include adopting practices “appropriately calibrated” to the nature and scope of the providers’ activities, the sensitivity of the underlying data, the size of the provider, and technical feasibility.  Effective date: March 2, 2017.

Breach Notification: Voice and broadband providers must notify affected customers, the FCC and the FBI/Secret Service of data breaches unless the carrier is able to “reasonably determine” that a data breach poses no reasonable risk of harm to the affected customers. Effective date: June 2, 2017 or Paperwork Reduction Act (PRA) approval date, if later.

Notice and Customer Approval: Voice and broadband providers must provide privacy notices that “clearly and accurately” inform customers about what confidential information they collect, how they use it, under what circumstances they share it, and the categories of entities with which they will share it (examples of such “categories” include communications-related services, marketing firms or nonprofit organizations). Providers also must inform their customers about customers’ rights to opt in (for sensitive PI) or opt out (for non-sensitive PI) of the use or sharing of their confidential information. Providers must distribute their privacy policies at points of sale and have them posted on their websites and give customers advance notice of any material changes to the policies. Effective date: December 4, 2017 or Paperwork Reduction Act (PRA) approval date, if later; smaller providers have an additional 12 months to comply.

JSI remains committed to assisting interested clients with compliance activities associated with the new rules. JSI is revising its CPNI training materials to incorporate the changes and will provide further information regarding additional ways we can assist you in the coming weeks. In the meantime, our broadband privacy team is available to answer any questions. Please contact John Kuykendall or Terri Parrilla in JSI’s Maryland office at 301-459-7590, Dee Dee Longenecker in JSI’s Texas office at 512-338-0473, or Lans Chase in JSI’s Georgia office at 770-569-2105 for more information.

Source: JSI e-Lert

New Broadband Privacy Rules Adopted by FCC

2017-05-19T10:09:36-04:00November 1, 2016|e-Lerts|

On October 27, 2016, the FCC adopted rules requiring broadband Internet Service Providers (ISPs) to protect the privacy of their customers. As predicted (see JSI’s October 7e-Lert), the rules implement privacy requirements that have been enforced under Section 222 of the Communications Act, and establish requirements for providing customers with transparency, choice and security of customers’ personal information.

New Requirements
While the text of the adopted Order is not yet publicly available, the FCC’s News Release and related Fact Sheet indicate that ISPs will be required to use affirmative opt-in consent from consumers to use and share sensitive information, such as precise geo-locations, financial information, health information, children’s information, social security numbers, web browsing history, app usage history, and the content of communications. Opt-out consent may be used by ISPs for all other individually identifiable customer information, such as email addresses or service tier information. Customer consent to the use and sharing of customer information is inferred for the provision and billing of broadband services when the customer is already a broadband subscriber.

In addition, the new rules require ISPs to:

  • Provide customers with clear, conspicuous and persistent notice about the information being collected, how it may be used, and with whom it may be shared, as well as how the customer can change their privacy preferences;
  • Engage in reasonable data security practices, such as implementing relevant industry best practices, providing appropriate oversight of security practices, implementing robust customer authentication tools, and properly disposing of data consistent with Federal Trade Commission best practices and the Consumer Privacy Bill of Rights; and
  • Notify appropriate law enforcement and customers of failures to protect confidential customer data.

Implementation Timeline
Per the FCC’s Fact Sheet, the Order adopts the following implementation timeline:

  • The data security requirements will go into effect 90 days after publication of the summary of the Order in the Federal Register.
  • The data breach notification requirements will become effective approximately six months after publication of the summary of the Order in the Federal Register.
  • The Notice and Choice requirements will become effective approximately 12 months after publication of the summary of the Order in the Federal Register. Small providers will have an additional 12 months to comply.

JSI remains committed to assisting interested clients with compliance activities associated with the new rules. After the text of the Order is released, JSI will hold a webinar to cover all of the details and offer helpful tools for companies to use in training their employees. Additionally, our broadband privacy team will be available to answer any questions and assist in drafting the required customer notices, privacy policies and data security practices. Please contact John Kuykendall or Terri Parrilla in JSI’s Maryland office at 301-459-7590, Dee Dee Longenecker in JSI’s Texas office at 512-338-0473, or Lans Chase in JSI’s Georgia office at 770-569-2105 for more information.

Source: JSI e-Lert

Webinar: Data Defense – Protecting Your Broadband Customers’ Privacy

2017-05-19T10:09:37-04:00October 4, 2016|Webinar Recordings|

Join us for a preview of the FCC’s revised rules to protect customer data

The FCC has long required telecom providers to protect their voice customers’ proprietary information. Now that broadband has become nearly ubiquitous and used to transmit customers’ financial, health, location, and other private information, the Commission plans to implement similar rules for broadband providers before the end of this year. The FCC’s new privacy rules seek to empower consumers to protect their data and enforce the broadband provider’s responsibility to protect private customer information.

To prepare, companies should begin looking at the rules already in place, as well as look ahead at what they may need to change to comply with the new rules for broadband customer privacy. Preparing now could help you avoid costly FCC enforcement actions later.

JSI recently hosted a webinar to provide an overview of the FCC proposal to create customer privacy rules that apply to broadband. During this initial webinar, our experts provided an overview of the existing privacy rules, as well as reviewed the FCC’s proposed rules, including:

  • Three foundations of privacy
  • Key terms in the broadband context
  • Customer approval requirements for use and disclosure of customer information
  • Use and disclosure of aggregate proprietary information
  • Privacy notice requirements
  • Protecting customer proprietary Information
  • Data breach notification requirements
  • Practices implicating privacy that may be prohibited
  • Dispute resolution

A recording of the webinar is available for $249. This was part of JSI’s Video Webinar Series, and clients who subscribe to JSI’s Video Compliance Service will receive a $70 discount. If you are interesting in purchasing the recording, please contact Brenda Cordwell at 301-459-7590.

Court Upholds FCC’s Open Internet Order

2016-06-17T15:38:44-04:00June 16, 2016|e-Lerts|

JSI Summarizes Rules that Continue to Apply

On June 14, 2016, yet another pivotal net neutrality milestone was reached as the U.S. Court of Appeals, District of Columbia Circuit voted 2-1 to uphold the rules adopted in the 2015 Open Internet Order. The controversial rules resulted from years of back-and-forth with the courts, the FCC, and involvement by an extremely active public interest component and vehement opposition from industry heavyweights like AT&T and Comcast. At the core of the argument in the latest court battle was whether or not the FCC actually had authority to regulate broadband services under Title II as telecommunications services.

In finding that the FCC adequately justified changing the classification of broadband from information to telecom services, the two judges ruling in favor of the FCC cited the critical role of broadband in society and how it has transitioned over the years from a luxury to a necessity, like other utilities that are subject to heavier-handed regulation. The dissenting judge, however, argued that the FCC’s assertions of changed factual circumstances were “weak at best” and that the agency’s explanation of new policy perceptions were “watery thin and self-contradictory.”

While it is likely that the court decision will be appealed, companies are reminded of the major rules applicable to ISPs that remain in place:

  • Transparency requirements from the 2010 Open Internet Order, including disclosure on websites of:
    • Network management practices
    • Performance and commercial terms (“broadband nutritional labels” can be used as a safe harbor)
  • Privacy and consumer information
    • ISPs must take “reasonable good-faith steps” to comply with Section 222 of the Telecommunications Act, which addresses CPNI
    • FCC has initiated a rulemaking proceeding to develop CPNI rules for broadband
  • Sections 201 and 202 of the Telecom Act, which require reasonable and just conduct of ISPs to protect consumers and promote competition
  • Section 224 of the Telecom Act, which pertains to pole attachments and rights of way
  • Sections 225, 255 and 251(a), which pertain to disability access

For small providers, the “enhanced” transparency rules adopted in the 2015 Open Internet Order do not apply to those with less than 100,000 subscribers due to a small carrier exemption. However, the FCC will review the exemption again this year and it may not be extended.

JSI is reviewing the court’s decision and will provide deeper analysis in a forthcoming edition of JSI News & Commentary. Meanwhile, if you have any questions about the court ruling, please contact John Kuykendall or Cassandra Heyne at 301-459-7590 in the Maryland office or Douglas Meredith in the Utah office at 801-294-4576. If you would like assistance with complying with net neutrality rules, please contact Valerie Wimer or Terri Parrilla at 301-459-7590.

Source: JSI e-Lert

FCC To Tackle Lifeline Modernization & Customer Privacy at March Open Meeting

2017-05-19T10:09:42-04:00March 11, 2016|e-Lerts|

The FCC has released a tentative agenda for its March 31 Open Meeting, and two items on the agenda will have ramifications for clients: Lifeline modernization and protecting the privacy of broadband customers.

Lifeline Modernization
The FCC will vote on an Order to make broadband more affordable for low-income Americans by allowing consumers to apply $9.25 per month in support to stand-alone broadband or for bundled voice and data plans. The FCC anticipates that this will encourage more providers to participate in Lifeline. The new Lifeline Order maintains the current $9.25 household subsidy for “fixed” voice service (wireline or fixed wireless), but it will include substantial changes to the program, many of which were outlined in a recently released Fact Sheet:

  • Provides support for fixed or mobile broadband, as well as phased-down support for mobile voice with unlimited talk through 2019 (mobile providers must provide voice and broadband service after 2019)
  • Continues to provide support for wireline voice-only service
  • Sets minimum standards for broadband service
  • Opens the program to broadband providers
  • Establishes a third-party National Eligibility Verifier to perform the annual subscriber eligibility verification process
  • Limits list of federal programs used to validate eligibility to those that support electronic validation, are most accountable, and best identify people needing support (SNAP, SSI, Medicaid, Veterans Pension, Tribal), along with income-based eligibility
  • Makes program data publicly available and understandable, including subscriber counts by provider and uniform disclosure of annual subscriber recertification data
  • Establishes a budget mechanism and sets a flexible budget of $2.25 billion annually and requires the Wireline Bureau to notify the FCC when spending reaches 90 percent of the budget
  • Calls for a mid-2019 review of the Lifeline program

JSI anticipates that many clients will be impacted by, or interested in, the forthcoming Lifeline Order. JSI will hold a webinar after the Order is released. In the meantime, if you have questions about Lifeline, please contact Lans Chase in our Georgia office at 770-569-2105, Dee Dee Longenecker in Texas at 512-338-0473, or Marty Kluh in the Maryland office at 301-459-7590.

Broadband Consumer Privacy
The FCC also announced that it is circulating a Notice of Proposed Rulemaking (NPRM) seeking comment on measures to ensure broadband consumers have the tools they need to make informed choices about how and whether their data is used and shared by their broadband provider. The proposal, led by FCC Chairman Tom Wheeler, is built on three core principles: choice, transparency and security.  The Chairman believes that if adopted, the new privacy framework will empower consumers to protect their data and enforce the broadband provider’s responsibility to protect private customer data.

Specifically, the FCC is proposing to apply privacy rules to broadband service that are similar in many respects to Customer Proprietary Network Information (CPNI) rules that have been in place for voice service.  For example, the proposed rules would require broadband providers to take reasonable steps to safeguard customer information, including the use of an “opt out” process if broadband providers plan to use customer data to market other communications-related services or to share customer data with affiliates so that they can market such services.

The proposed rules also would require broadband providers to adopt risk management practices and many other measures to ensure the protection of customer information, such as training personnel, adopting strong customer authentication requirements, and making a senior manager responsible for data security.

JSI will assess the impact on small rural broadband providers once the NPRM has been released. At that time we can provide recommendations, as well as suggestions for advocacy efforts once the comment dates have been established.  For more information about the NPRM, contact John Kuykendall in Maryland at 301-459-7590, Dee Dee Longenecker in Texas at 512-338-0473, or Lans Chase in our Georgia office at 770-569-2105.

Source: JSI e-Lert

Prepare Now for Upcoming March 1 Deadlines

2017-05-19T10:09:43-04:00February 3, 2016|e-Lerts|

JSI Staff Available to Assist with Requirements

JSI reminds its clients of several important March 1, 2016, filing deadlines. These deadlines affect wireline, wireless and VoIP telephone providers and video/cable companies.

FCC Form 477
FCC Form 477, Local Telephone Competition and Broadband Reporting, for data as of December 31, 2015, must be submitted by March 1 via the FCC’s online filing system. Reporting is required for all:

  • Facilities-based providers of broadband connections to end-user locations
  • Wired or fixed-wireless local exchange telephone service providers
  • Interconnected VoIP service providers
  • Facilities-based providers of mobile telephony and mobile broadband service

For assistance with Form 477 reporting, contact Marty Kluh in JSI’s Maryland office at 301-459-7590.

If you have revised previously filed Form 477s to correct errors found when reviewing the A-CAM, JSI recommends that you file a letter with the FCC requesting that the revised data be incorporated into the A-CAM. Please contact your cost consultant if you would like our assistance in preparing and filing such a letter.

Semi-Annual Copyright
Video/cable operators must submit their cable copyright statements of account forms and royalty payments for the second half of calendar year 2015 to the Library of Congress Copyright Office by March 1. All cable copyright royalty fees must be made via electronic funds transfer.

Video/cable providers should note that semi-annual gross receipts of $527,600 or more for the July 1-December 31, 2015, accounting period must be reported on the SA3 Long Form and require detailed reporting of distant signal carriage. If you have completed SA1-2 Short Form statements in the past and are approaching this threshold, you should review your channel lineup as the carriage of distant signals significantly affects your copyright royalty fee calculation. If you completed the SA3 Long Form in the past but have revised your channel lineup for broadcast stations, please make sure that these revisions are noted on the SA3 Long Form.

If you have questions about any of this information or would like JSI’s assistance with your copyright filing, contact Kim Waldvogel in JSI’s Maryland office at 301-459-7590.

Annual CPNI Certifications and Accompanying Statements
All telecommunications carriers and interconnected VoIP providers must file their Customer Proprietary Network Information (CPNI) certifications and accompanying compliance statements with the FCC before March 1. This filing accounts for the company’s CPNI compliance for calendar year 2015.

JSI reminds clients that all affiliated telecom providers, such as long-distance, wireless companies and VoIP providers, must file the certification. This includes companies that offer service to end users. Carriers with affiliate providers can continue to include their affiliates in a single CPNI compliance certification.

If you would like JSI’s assistance in preparing or filing your CPNI certification or have any questions regarding the CPNI rules, please contact Kim Waldvogel or John Kuykendall in JSI’s Maryland office at 301-459-7590.

Source: JSI e-Lert

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