Be on the Lookout for Upcoming NPAC Transition Information
Big changes to how your company ports numbers are coming this spring as the Number Portability Administration Center (NPAC) management transfers from Neustar to iconectiv. The transition is scheduled to begin in April and complete by the end of May.
As we near the conversion dates, the NPAC Transition Oversight Manager (TOM), the independent third party responsible for overseeing all aspects of the NPAC transition from Neustar to iconectiv, including industry outreach and education, will provide companies with a litany of NPAC transition information and timeframes. All companies should pay close attention to this information and complete any outstanding steps in the transition process or risk not being able to complete ports. The first of these important announcements is the NPAC Customer Portal credential notice.
New iconectiv NPAC Customer Portal Credentials
Prior to the transition, companies will receive credentials for access to the iconectiv NPAC Customer Portal. Carriers will receive two sets of credentials – a help desk confirmation code and a username and temporary password for access to the customer portal. The help desk confirmation code will be required when you call the iconectiv help desk and request assistance (i.e., port activation). The NPAC Customer Portal credentials grant access to instructions for tasks, such as contacting the help desk, requesting access credentials for others in your company, and NPAC connectivity. JSI will not receive the credentials for your company. Without the credentials, your company will not be able to access the customer portal or the help desk.
Look for this notice from iconectiv via email after January 15, the day the portal is scheduled to go live. The process will take a few weeks as the distribution will be in chunks to be sure the iconectiv help desk can provide efficient service in the event there are a lot of questions. Given the timeframe, your company should receive the credentials between January 15 and January 29.
Only the primary contacts designated on the onboarding contact form will receive credentials. The primary contacts can then request credentials for others in their company, such as the authorized users.
- Make sure your company has completed all of the onboarding documents and agreements with iconectiv. If not, your company will not receive the access credentials and will be placed on the iconectiv nonresponsive service providers list and reported to the FCC later this month.
- If you are not the primary contact within your company for the NPAC transition materials, share this email with your company’s primary contact to ensure that they watch for the credentials email.
- Once the credentials are received, log into the iconectiv NPAC customer portal to confirm that the credentials work. If the credentials do not allow access, contact the iconectiv help desk at the number provided on the notice – OR – notify JSI and we will reach out to our iconectiv account manager for assistance.
More NPAC transition activity dates will be revealed as we move towards the beginning of the regional migrations in April. For more information on the NPAC transition, including ALL pertinent upcoming dates, you might consider subscribing to JSI’s LNP Essentials Bundle. The bundle includes The LNP Standard, a monthly newsletter, which provides in-depth news on the transition and on numbering/porting in general.
In addition, JSI will hold a Surviving the NPAC Transition: Part Deux webinar in March to review the regional migration schedule, LNP billing information, transition preparation tips for your company, NPAC connectivity and the heated topic of rollback. Look for more details on this next month.
Please contact Bridget Alexander White at 301-459-7590 if you have questions regarding this notice or the overall NPAC transition.
JSI is excited to announce that Bridget Alexander White, manager in our Business Development department, was appointed by FCC Chairman Ajit Pai to the North American Numbering Council (NANC) as a full, voting member. This is the first time someone from JSI has been named to the NANC. Bridget’s nomination was sponsored by US Connect.
The NANC’s mission is to recommend to the FCC ways to modernize the North American Numbering Plan to ensure the efficient, impartial assignment and use of vital numbering resources in the changing, modern world of communications. The NANC is composed of representatives of telecom carriers, regulators, cable providers, VoIP providers, industry associations, vendors, and consumer advocates.
Bridget’s voting membership will bring small and rural carriers’ positions to the NANC, which are important to consider in the development of porting and numbering rules and procedures. Bridget has worked in the telecom industry for more than 19 years and her broad knowledge of the telecom policies that drive numbering and porting decisions, as well as her daily contact with those companies that are affected by those decisions, will bring a unique perspective to the Council.
Bridget is not a stranger to the NANC. She is a longtime voting participant on the NANC’s Future of Numbering (FoN) and Local Number Portability Administration (LNPA) working groups, and served as chair of the LNPA working group’s New Entrant Sub-team which developed guidelines for new providers entering the porting arena.
Bridget is excited to be able to participate and represent small companies as a member of NANC. She invites clients to communicate any concerns or opinions about NANC’s work to her so that she can best represent their interests on the Council. She can be reached by email or in our Maryland office at 301-459-7590.
Our latest webinar on how the FCC’s recent ruling & proposals will affect your company
Customers have long been asking why they can’t port their telephone numbers to a neighboring rate center or state…Why their calls are not connecting once their numbers are ported to another service provider…How on earth their number was ported without their authorization…And why they repeatedly receive robocalls during all hours of the day and night.
The industry has discussed these issues over the years and each suffered the same fate – neglect – until now. The FCC is finally getting involved and forcing the industry’s hand to find resolutions to these problems and more. The FCC has issued three major proposals over the last six months with the goal of promoting competition and providing broader service provider options for consumers, protecting customer account information and services, and mitigating annoying and unlawful robocalls and Caller ID spoofing.
JSI’s numbering and porting expert, Bridget Alexander, explored how the FCC’s robocall ruling and other proposals will impact your company’s current and future porting and numbering procedures during a recent webinar. She also talked about:
- The FCC’s recent ruling which allows service providers to block calls from unassigned, invalid and unallocated numbers
- Phased implementation of nationwide number portability
- FCC proposals aimed at mitigating unauthorized carrier changes and related charges
- A telephone number reassignment database being considered as part of the effort to reduce unwanted robocalls
She also discussed the latest news about the NPAC transition, how companies would be affected if the iconectiv NPAC crashes and the NPAC reverts to Neustar, and the FCC’s “reinvention” of the North American Numbering Council (NANC).
A recording of the webinar is available for $249. Subscribers to the LNP Essentials bundle will receive a 10% discount on this webinar as part of their 2017 subscription. If you are interesting in purchasing the recording, please contact Brenda Cordwell at 301-459-7590.
For more information about anything NPAC or number porting related, contact Bridget Alexander in JSI’s Maryland office at 301-459-7590.
200,000 Port Requests Submitted and Processed Since Its Launch
JSI’s online number porting request system today processed its 200,000th online order, reaching that milestone in 11 years since the site’s launch and doubling the number of orders in four and a half years. As local number portability took hold in the 1990s, JSI was the first consulting firm to offer Service Order Administration (SOA) management services to its clients. The online system, which officially launched in late February 2006, makes it simple for clients to submit their orders to activate, release or disconnect ported numbers in the NPAC, keep track of what’s been submitted, and be assured that orders were received and processed in a timely manner.
Alma Telephone of Georgia submitted the first official online order, requesting a number disconnect on February 28, 2006. Today’s activate request from Guadalupe Valley Communications, a Texas CLEC, was the 200,000th order received and processed by our Network Services staff.
Clients have enthusiastically embraced the online system, and today submit an average of 217 port requests each business day through the MyJSI website. Each of these is completed by our staff, and archived for the client to see on the site.
If you have any questions about the Network Services/SOA system or would like to discuss how it could help your company, please contact Karen Hoffman, staff director – Network Services, at 301-459-7590.
A free webinar on ways JSI can help you with numbering & porting in 2017
If you missed our recent webinar focusing on the valuable numbering and porting-related services from JSI, a recording is available. The webinar covered the services that your company may be missing out on, including benefits of those that your company may already use:
- “The LNP Essentials” bundle
- Service Order Administration management
- Number Portability Administration Center (NPAC) transition services
- NPA-NXX Code Activation Report (NNCAR)
- Numbering Resource Utilization/Forecasts (NRUF) Form 502
- Carrier Identification Code (CIC) management
- Ported telephone number report
- Common Language Location Identifier (CLLI) service
- Tariff 4 updates
- Administrative Operating Company Number (AOCN) services for LERG updates
- And more
Our experts talked a bit about what’s going on in the industry in regards to these items and they defined what we offer. You’ll learn how your company can benefit from our years of experience in these areas, allowing you to rest assured that your customers’ calls will be completed, you will be able to effectively port numbers, and accurately bill for the calls on your network.
If you would like a copy of the recording, please contact Brenda Cordwell in JSI’s Maryland office at 301-459-7590.