All telecom carriers providing voice services must certify by March 1 each year that their employees have been trained or refreshed on the basics of the FCC’s Customer Proprietary Network Information (CPNI) rules. To help you quickly and easily satisfy this annual requirement, JSI offers a 90-minute CPNI training webinar to fulfill this requirement. All employees who have access to customer account information, particularly customer service representatives, and any senior employees who would like a refresher on the CPNI compliance rules should attend this type of training. As these CPNI rules apply to all voice providers, electric cooperatives and fixed wireless providers offering voice services to their customers would also benefit from this training session.

Our CPNI training reviews the rules and how to adapt them to modern communications networks so that sensitive customer information does not end up in the wrong hands. In addition to the CPNI rules, we discuss the Red Flag rules for identity theft protection and provide an update on what is going on with broadband privacy rules.

A recording of the CPNI training is available for $249. If you’d like to purchase the recorded training, please contact Brenda Cordwell or Leah Yoakum in the Maryland office at 301-459-7590.

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Need More CPNI Assistance?

We offer several options for companies that would like additional help protecting their customers’ sensitive information. We can:

  • Assist with your company’s annual CPNI compliance certification filing due March 1, 2021;
  • Provide other materials for CPNI training, including our CPNI manual;
  • Complete an in-depth review of your Red Flag manual and program
  • Conduct one-on-one, customized training webinars with your staff; or
  • Train someone at your company to conduct your own CPNI trainings.

Please contact us about these customizable options for additional CPNI and privacy training.

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