All telecom carriers providing voice services must certify by March 1 each year that their employees have been trained or refreshed on the basics of the FCC’s Customer Proprietary Network Information (CPNI) rules. To help you quickly and easily satisfy this annual requirement, JSI is offering a 90-minute CPNI training webinar on Thursday, January 27, 2022, at 2 p.m. Eastern. During the webinar, we will review the CPNI rules and how to adapt them to modern communications networks so that sensitive customer information does not end up in the wrong hands. In addition, we will briefly discuss Red Flag rules for identity theft protection.

All employees who have access to customer account information, particularly customer service representatives, and any senior employees who would like a refresher on the CPNI compliance rules should attend this type of training. As these CPNI rules apply to all voice providers, electric cooperatives and fixed wireless providers offering voice services to their customers would also benefit from this training session.

Registration for this webinar is $249 per company, allowing you to invite as many members of your staff as needed. (Can’t make it on the 27th or have staff that will need to watch a replay of the webinar? All registrants will receive a recording of the webinar.) Registered companies also will receive a template certificate for employees to sign affirming that they’ve completed the CPNI training.


Contact Jessica Wick or Brenda Cordwell in the Maryland office at 301-459-7590 for more information about this webinar or questions about registration.

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Need More CPNI Assistance?

We offer several options for companies that would like additional help protecting their customers’ sensitive information. We can:

  • Assist with your company’s annual CPNI compliance certification filing due March 1;
  • Provide other materials for CPNI training, including our CPNI manual;
  • Complete an in-depth review of your Red Flag manual and program
  • Conduct one-on-one, customized training webinars with your staff; or
  • Train someone at your company to conduct your own CPNI trainings.

Please contact us about these customizable options for additional CPNI and privacy training.

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