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Reminder: 988 Dialing Code Effective July 16
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Effective July 16, 2022, dialing 988 will provide direct access to the National Suicide Prevention and Mental Health Crisis hotline. In preparation for this important new three-digit code, all telecommunications carrier networks must be prepared to route 988 calls to the existing National Suicide Prevention Lifeline: 1-800-273-8255 (1-800-273-TALK).
Service providers in area codes that use seven-digit dialing and 988 as the first three numbers in seven-digit phone numbers are required to implement ten-digit dialing to ensure callers do not experience call delays reaching 988.
State | Affected NPAs |
---|---|
Alaska | 907 |
Alabama | 251 |
Arkansas | 501 |
Arizona | 480, 520, 928 |
California | 209*, 530*, 562*, 626*, 650*, 707*, 925*, 949*, 951* |
Colorado | 719, 970 |
Delaware | 302 |
Florida | 321 (Brevard County only), 352, 561, 941 |
Georgia | 478, 912 |
Guam | 671 |
Hawaii | 808 |
Illinois | 309, 618, 708* |
Indiana | 219, 574 |
Iowa | 319, 515 |
Kansas | 620, 785 |
Kentucky | 859 |
Louisiana | 337, 504 |
Michigan | 616, 810, 906, 989 |
Minnesota | 218, 952 |
Mississippi | 662 |
Missouri | 314, 417, 660, 816 |
Montana | 406 |
Nevada | 775 |
New Hampshire | 603 |
New Jersey | 856, 908 |
New Mexico | 505, 575 |
New York | 516, 607, 716, 845, 914 |
North Carolina | 910 |
Ohio | 440, 513 |
South Dakota | 605 |
Tennessee | 731, 865 |
Texas | 254, 361, 409, 806, 830, 915, 940 |
Vermont | 802 |
Virginia | 276, 804 |
Washington | 509 |
Wisconsin | 262, 414, 608, 920 |
Service providers in the impacted NPAs are required to report to the NANPA when they have enforced mandatory ten-digit dialing. Carriers notify the NANPA of the milestone completion by emailing 988@somos.com.
In addition, covered text providers must also support text messaging to 988 by routing text messages sent to 988 to the Lifeline’s ten-digit number, 1-800-273-8255 (TALK).
Service providers not required to transition to ten-digit dialing are still encouraged to educate customers on the new 988 code for direct access to the National Suicide Prevention and Mental Health Crisis hotline.