Reminder: 988 Dialing Code Effective July 16

Effective July 16, 2022, dialing 988 will provide direct access to the National Suicide Prevention and Mental Health Crisis hotline. In preparation for this important new three-digit code, all telecommunications carrier networks must be prepared to route 988 calls to the existing National Suicide Prevention Lifeline: 1-800-273-8255 (1-800-273-TALK).

Service providers in area codes that use seven-digit dialing and 988 as the first three numbers in seven-digit phone numbers are required to implement ten-digit dialing to ensure callers do not experience call delays reaching 988.

The NPAs required to transition to ten-digit dialing:
State Affected NPAs
Alaska 907
Alabama 251
Arkansas 501
Arizona 480, 520, 928
California 209*, 530*, 562*, 626*, 650*, 707*, 925*, 949*, 951*
Colorado 719, 970
Delaware 302
Florida 321 (Brevard County only), 352, 561, 941
Georgia 478, 912
Guam 671
Hawaii 808
Illinois 309, 618, 708*
Indiana 219, 574
Iowa 319, 515
Kansas 620, 785
Kentucky 859
Louisiana 337, 504
Michigan 616, 810, 906, 989
Minnesota 218, 952
Mississippi 662
Missouri 314, 417, 660, 816
Montana 406
Nevada 775
New Hampshire 603
New Jersey 856, 908
New Mexico 505, 575
New York 516, 607, 716, 845, 914
North Carolina 910
Ohio 440, 513
South Dakota 605
Tennessee 731, 865
Texas 254, 361, 409, 806, 830, 915, 940
Vermont 802
Virginia 276, 804
Washington 509
Wisconsin 262, 414, 608, 920

Service providers in the impacted NPAs are required to report to the NANPA when they have enforced mandatory ten-digit dialing. Carriers notify the NANPA of the milestone completion by emailing 988@somos.com.

In addition, covered text providers must also support text messaging to 988 by routing text messages sent to 988 to the Lifeline’s ten-digit number, 1-800-273-8255 (TALK).

Service providers not required to transition to ten-digit dialing are still encouraged to educate customers on the new 988 code for direct access to the National Suicide Prevention and Mental Health Crisis hotline.

For more information regarding ten-digit dialing and 988, please contact Bridget Alexander White and Lisa Cover by clicking the button below.