Action Required by May 1: Affordable Connectivity Program – New Consumer Fee Field

As of March 31, 2022, Affordable Connectivity Program (ACP) providers must complete a new “Consumer Fee” field in the National Lifeline Accountability Database (NLAD).

This new Consumer Fee field indicates whether a consumer is charged a monthly fee for broadband service after the application of the ACP benefit, and it is required for all verification, enrollment, transfer, and update transactions in NLAD. In addition, by May 1, 2022, providers must update the Consumer Fee field for all subscribers enrolled in ACP prior to March 31, 2022.

Providers must perform an “update” transaction in NLAD to backfill the Consumer Fee field by entering a “1” to indicate that a fee will be assessed, or a “0” to indicate that no fee will be assessed.

If you have any questions concerning this new Consumer Fee field or any other ACP-related matter – including JSI’s new comprehensive “ACP Compliance Package,” which has been designed to help companies navigate the FCC’s complex ACP rules – please contact Lans Chase or Dounia Chikhoune for assistance by clicking the button below.