Webinar: Complying with the FCC’s Annual CPNI Training Requirement

All telecommunications carriers providing voice services must certify by March 1 of each year that their employees have been trained or refreshed on the basics of the FCC’s Customer Proprietary Network Information (CPNI) rules.

To help you quickly and easily satisfy this annual requirement, JSI offers a 60-minute CPNI training webinar. During the training, we review the CPNI rules and how to adapt them to modern communications networks so that sensitive customer information does not end up in the wrong hands. In addition, we briefly discuss Red Flag rules for identity theft protection.

All employees who have access to customer account information, particularly customer service representatives, and any senior employees who would like a refresher on the CPNI compliance rules should attend this type of training. As these CPNI rules apply to all voice providers, electric cooperatives and fixed wireless providers offering voice services to their customers would also benefit from this training session.

Companies that purchase the recording also will receive a template certificate for employees to sign affirming that they have completed the CPNI training.

Purchase a Recording of This Webinar Program

If you were unable to attend this webinar, you can still purchase a recording of this program for $249 per company by contacting our Marketing Department, either by clicking the button below or calling our Maryland office at 301-459-7590.


Need additional CPNI assistance?

We offer several options for companies that would like additional help protecting their customers’ sensitive information. We can:

  • Assist with your company’s annual CPNI compliance certification filing due by March 1;
  • Provide other materials for CPNI training, including our CPNI manual;
  • Complete an in-depth review of your Red Flag manual and program
  • Conduct one-on-one, customized training webinars with your staff; or
  • Train someone at your company to conduct your own CPNI trainings.

Please contact us about these customizable options for additional CPNI and privacy training.

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