All telecommunications carriers providing voice services must certify by March 1 of each year that their employees have been trained or refreshed on the basics of the FCC’s Customer Proprietary Network Information (CPNI) rules.
To help you quickly and easily satisfy this annual requirement, JSI offers a 60-minute CPNI training webinar. During the training, we review the CPNI rules and how to adapt them to modern communications networks so that sensitive customer information does not end up in the wrong hands. In addition, we briefly discuss Red Flag rules for identity theft protection.
All employees who have access to customer account information, particularly customer service representatives, and any senior employees who would like a refresher on the CPNI compliance rules should attend this type of training. As these CPNI rules apply to all voice providers, electric cooperatives and fixed wireless providers offering voice services to their customers would also benefit from this training session.
Companies that purchase the recording also will receive a template certificate for employees to sign affirming that they have completed the CPNI training.