All telecommunications carriers providing voice services must certify by March 1 of each year that their employees have been trained or refreshed on the basics of the Federal Communication Commission’s (FCC’s) customer proprietary network information (CPNI) rules.
To help you quickly and easily satisfy this annual requirement, JSI will be hosting a live, 60-minute CPNI training webinar, entitled “The Fundamentals: Fulfilling the FCC’s Annual CPNI Training Requirement,” on Thursday, January 26, 2023, at 2:00 pm (EST).
Notably, during this training session, the JSI team will:
- Review the CPNI rules and how to adapt them to modern communications networks so that sensitive customer information does not end up in the wrong hands; and
- Discuss the FCC’s proposed rule changes broadening what must be reported on CPNI breaches and opportunities for comment on those rules.
All employees who have access to customer account information, particularly customer service representatives, as well as any senior employees who are interested in a refresher course on the CPNI compliance rules should attend this training program. As these CPNI rules apply to all voice providers, electric cooperatives and fixed wireless providers offering voice services to their customers would also benefit from this program.
Companies that either register for the live program or purchase a recording for later viewing will receive a training certificate document for employees to sign, affirming that they have completed the CPNI training program.
Purchase a Recording of This Webinar Program
If you were unable to attend the live session of this webinar, you can still purchase a recording of our program for $249 per company by contacting our Marketing Department, either by clicking the button below or by calling our Maryland office at 301-459-7590.