Webinar: Reviewing Critical Federal 911 and Outage Reporting Requirements, Jan. 25

2022-01-11T14:03:28-05:00January 11, 2022|Webinars|

Don’t chance an FCC fine (or worse) due to a 911 outage

No service you provide to your customers is more vital than making sure they can reach 911 quickly and easily in an emergency. And the FCC feels the same, hitting several companies recently with multi-million-dollar fines for not delivering emergency calls and fully complying with federal 911 outage reporting rules.

These recent enforcement actions, along with the latest enhanced 911 location accuracy rules, make this a critical time for providers to review their current procedures. Join us for a webinar on Tuesday, January 25, 2022, at 2 p.m. Eastern when our 911 experts will cover:

  • Details and best practices for network outage reporting, especially outages caused by natural disasters;
  • Complying with the annual 911 Reliability Certification requirement;
  • Future rule changes the FCC is considering;
  • Additional information about the FCC’s 911 location accuracy rules; and
  • Best practices for network resiliency and public safety that are not required, but highly encouraged.

All service providers that connect calls to a 911 system need to be aware of and fully meet these obligations. Those companies that provide 911, E911, or NG911 capabilities directly to Public Safety Answering Points or that operate one or more central offices that directly serves a PSAP are especially important to the emergency response system and absolutely must be sure they’re complying with all of the FCC’s 911 rules. Dropping the ball on these services not only can bring the FCC’s Enforcement Bureau to your door, but also can result in a public relations nightmare for your company. Don’t take that chance.

Registration for this webinar is $249 per company. (Can’t make it on the 25th? We offer recordings of our webinars as well.)


Contact Jessica Wick or Brenda Cordwell in the Maryland office at 301-459-7590 for more information about this webinar or questions about registration.

FCC Changes Annual Form 481 Reporting Requirements for High-Cost ETCs

2017-12-14T10:21:55-05:00July 11, 2017|e-Lerts|

On July 7, 2017, just six days after the 2017 Form 481 filing deadline, the FCC released an Order simplifying future annual reporting requirements for ETCs receiving high-cost support. These changes eliminate the following information currently collected: 1) network outage information; 2) unfulfilled service requests; 3) number of complaints per 1,000 subscribers for voice and broadband services; 4) voice and broadband service rates; and 5) the requirement for ETCs to certify compliance with service quality standards. These changes will become effective after approval by the Office of Management and Budget (OMB), which we hope will happen before the 2018 filing is due next July.

The FCC believes that the eliminated Form 481 information is either available in other formats, such as in the Network Outage Reporting System (NORS); duplicative; not cost efficient to provide; or does not provide the information that it was originally intended to provide, such as to monitor the progress of rate-of-return carriers’ broadband deployment pursuant to the reasonable request standard, which has been replaced with specific broadband obligations. The FCC believes these changes will reduce the reporting obligations for ETCs, but still keep with its goal of protecting the program against waste, fraud and abuse.

The FCC has also directed USAC to work with other stakeholders including states and Tribal governments to improve access to publicly filed information. To reach this goal, USAC will develop an online portal to provide access for high-cost ETCs’ information, eliminating the need for filing duplicate copies of the annual report with the FCC, states and Tribal governments beginning in 2018 or upon completion of the online portal.

Although these changes in reporting simplify some aspects of the annual ETC compliance filing process, in 2018, rural ILECs must report location data for the first time, either in USAC’s High Cost Universal Service Broadband (HUBB) portal or on Form 481 if the company remained on legacy support and has over 80% 10/1 coverage (see JSI’s February 27 e-Lert for more information on HUBB reporting).

For assistance with Form 481 or HUBB reporting, please contact Cassandra Heyne in JSI’s Maryland office at 301-459-7590 or Lans Chase in JSI’s Georgia office at 770-569-2105.

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