16 11, 2021

Reminder: New Rules Governing Blocked Calls Take Effect Jan. 1

2021-11-17T12:13:46-05:00November 16, 2021|e-Lerts|

Clients should prepare now for compliance

Carriers that are blocking suspected illegal robocalls from entering their networks and reaching customers must begin sending response codes to the caller beginning January 1, 2022. The FCC’s Fourth Report and Order – Advanced Methods to Target and Eliminate Unlawful Robocalls requires any terminating provider that blocks calls, either itself or through a third-party blocking service, to immediately return an appropriate response code to the origination point of the call. All voice service providers in the call path must also transmit the response code.

The required response codes will vary based on the blocking carrier’s type of network. The appropriate response codes are:

  • Session Initiation Protocol (SIP) code 607 or 608 for a call terminating on an IP network
  • ISDN User Part (ISUP) code 21 with the cause location “user” for a call terminating on a non-IP network
  • When a code transmits from an IP network to a non-IP network, SIP codes 607 and 608 must map to ISUP code 21
  • When a code transmits from a non-IP network to an IP network, ISUP code 21 must map to SIP code 603, 607, or 608 where the cause location is “user.”

All voice service providers must make the necessary software upgrades and configuration changes to ensure that these codes translate properly when a call moves between TDM and IP-based networks.

Unless the FCC issues waivers for small carriers or delays the effective date, the requirement begins January 1, 2022. Contact Bridget Alexander White at 301-459-7590 if you have any questions regarding this requirement or any other robocall mitigation efforts.

3 11, 2021

JSI Numbering Expert Named NANC Vice Chair

2021-11-03T08:27:30-04:00November 3, 2021|News|

FCC Acting Chairwoman Jessica Rosenworcel this week named Bridget Alexander White, staff director in JSI’s Business Development department, as the vice chair of the North American Numbering Council (NANC). She will serve as vice chair during the 2021-2023 charter. Bridget is in her second term on the Council and has been a voting member of the since 2017. Bridget’s nomination is sponsored by US Connect.

The NANC is composed of representatives of telecom carriers, regulators, cable providers, VoIP providers, industry associations, vendors, and consumer advocates. Its main mission is to recommend to the FCC ways to modernize the North American Numbering Plan. It also has been instrumental recently in the FCC’s fight against illegal robocalls, working on implementing STIR/SHAKEN and the Reassigned Numbers Database. Bridget has been involved in all of those discussions, representing the interests of small and rural carriers.

Bridget has worked in the telecom industry for nearly 25 years, much of it focused on telecom policies that drive numbering and porting decisions. She works with rural companies each day that are affected by the NANC’s decisions and provides a vital voice for them on the Council.

“I was rendered speechless when I received the call asking me to serve as vice chair! I work with a wonderful and intelligent group of people on the Council and the opportunity to serve as vice chair of the NANC is an honor,” Bridget said. “I greatly appreciate Chairwoman Rosenworcel’s appointment in recognition of my contributions to the Council and I look forward to continuing to advocate for rural carriers in the industry.”

Bridget is excited about her new role helping to lead the NANC as it tackles several big issues. She invites clients to communicate any concerns or opinions about NANC’s work to her directly by email or by phone at 301-459-7590.

29 09, 2021

Reassigned Numbers Database Reporting Begins Oct. 15 for Small Carriers

2021-11-02T12:57:41-04:00September 29, 2021|e-Lerts|

Many JSI clients, specifically those carriers with less than 100,000 retail subscriber lines, should be preparing their initial upload to the new Reassigned Numbers Database (RND), which must be completed by October 15, 2021. Those companies will then begin monthly reporting to the RND by November 15, 2021. The FCC established the RND to house phone numbers that have been permanently disconnected and possibly reassigned. The intent is to prevent consumers from receiving unwanted calls intended for the person who was previously assigned the telephone number. Callers, such as pharmacies and financial institutions, will be able to verify, before calling a number, whether it’s been permanently disconnected and therefore should not be called.

All carriers – wireline, wireless and interconnected VoIP providers – that receive numbering resources from the North American Numbering Plan Administrator or another telecommunications carrier are required to track and report permanently disconnected telephone numbers and the last date of permanent disconnection to the RND.

Database Reporting Dates
Small service providers serving 100,000 or fewer domestic retail subscriber lines begin uploading numbers to the RND next month. Small service providers must report cumulative initial data of permanently disconnected numbers collected covering the period from January 27, 2021, through October 15, 2021. Those carriers must submit the cumulative initial data to the RND on October 15, 2021.

Monthly reporting to the RND begins in November for those small carriers. Large service providers, those with 100,000 or more domestic retail subscriber lines, have been reporting permanently disconnected numbers to the RND each month since May 15, 2021.

Please contact Lisa Cover in JSI’s Maryland office at 301-459-7590 if you have questions or need more information on the RND in preparation for the reporting mandate.

Numbering & Porting Essentials Service

Clients interested in educating their staff on the cavalcade of numbering, porting and robocall mitigation requirements all service providers will face in 2022 should consider subscribing to JSI’s Numbering & Porting Essentials service. The subscription includes breaking news alerts, a free webinar and web-based education sessions designed to keep companies informed about important numbering, porting and robocall mitigation decisions that will impact their internal operations and customers. Contact Bridget Alexander White for more details and to sign up.

20 09, 2021

Restrictions Begin Sept. 28 for Carriers without Robocall Mitigation Certifications

2021-11-02T13:06:16-04:00September 20, 2021|e-Lerts|

Beginning September 28, 2021, voice service providers and intermediate providers are prohibited from accepting traffic directly from any other provider that is not listed in the FCC’s Robocall Mitigation Database (RMD). All voice service providers were required to file certifications in the RMD by June 30, 2021, outlining their efforts to stem the origination of illegal robocalls on their networks (see JSI’s April 23, 2021 e-Lert for more on the RMD).

If your company is not listed in the RMD, connected carriers cannot accept traffic from your company as of September 28. In addition, your company must check the RMD and confirm that all connected carriers have filed their robocall mitigation plans with the FCC. If any have not, your company cannot accept traffic from the offending carrier beginning September 28.

When carriers filed their robocall mitigation program information with the FCC, each certified that they had either completed STIR/SHAKEN implementation, had partially implemented STIR/SHAKEN and are performing robocall mitigation, or that they had not yet implemented STIR/SHAKEN and are performing robocall mitigation.

For more information on the Robocall Mitigation Database, or anything robocall related, please contact Bridget Alexander White in JSI’s Maryland office at 301-459-7590.

Numbering & Porting Essentials Service

Clients interested in educating their staff on the cavalcade of numbering, porting and robocall mitigation requirements all service providers will face in 2022 should consider subscribing to JSI’s Numbering & Porting Essentials service. The subscription includes breaking news alerts, a free webinar and web-based education sessions designed to keep companies informed about important numbering, porting and robocall mitigation decisions that will impact their internal operations and customers. Contact Bridget Alexander White for more details and to sign up.

3 08, 2021

Don’t Forget to Update Your Number Portability Procedures

2021-11-02T13:07:57-04:00August 3, 2021|e-Lerts|

Number portability has lost its headliner status recently to robocall prevention, but it cannot be forgotten entirely. New FCC-authorized iVoIPs and competitors are entering rural LEC territories and your company will likely have to port with them. It is important to maintain Number Portability Procedures (NPPs) to ensure that the necessary information is being exchanged by providers to successfully complete port requests. These NPPs also remind porting partners of the FCC port rules, as well as define your business’s port procedures.

The standard information exchanged includes, but is not limited to, your company’s dedicated number portability email address for order submission, your hours of operation, LSR validation fields, and port contacts. However, more information often is needed for successful porting. It is important to review your port procedures regularly to make sure the document accommodates the following:

  • Contact changes due to recent retirements, departures, or promotions;
  • Staff changes/new personnel;
  • New port request processes;
  • Permanently disconnected telephone number requirements;
  • Robocall mitigation procedures;
  • New interconnection agreements with CLECs/WSPs; and
  • New iVoIPs in your service area.

If any of the above changes are applicable to your company, it’s time to revise your Number Portability Procedures. JSI has created NPPs in compliance with FCC port rules and NANC standards beneficial to rural LECs. In addition, your company should confirm that your port partners have your updated number portability procedures business rules and that you have the current NPPs for your port partners.

For assistance updating or creating a set of procedures for your company or with exchanging NPPs with your port partners, contact Lisa Cover in JSI’s Maryland office at 301-459-7590.

30 07, 2021

JSI Numbering Expert Reappointed to NANC

2021-11-02T13:08:17-04:00July 30, 2021|News|

Bridget Alexander White, staff director in JSI’s Business Development department, was reappointed recently to the rechartered North American Numbering Council (NANC) by FCC Acting Chairwoman Jessica Rosenworcel. This is Bridget’s second term on the Council as a full, voting member. She was first appointed in 2017 and has served on the NANC for four years. Bridget’s nomination was sponsored by US Connect.

The NANC’s main mission is to recommend to the FCC ways to modernize the North American Numbering Plan, but it also has been instrumental in the FCC’s fight against illegal robocalls in recent years. Bridget was on the front line of discussions about STIR/SHAKEN and the Reassigned Numbers Database during her first term and  represented the interests of small and rural carriers on the NANC on both issues.

Bridget has worked in the telecom industry for nearly 25 years, much of it focused on telecom policies that drive numbering and porting decisions. She also works with rural companies on a daily basis that are affected by the NANC’s decisions and provides a vital voice for them on the Council.

“It has been my pleasure representing rural LECs on the NANC over the years. I look forward to continually ensuring RLECs’ best interests are considered and heard in all NANC recommendations to the FCC for numbering, porting and robocall mitigation,” Bridget said about her reappointment.

The NANC is composed of representatives of telecom carriers, regulators, cable providers, VoIP providers, industry associations, vendors, and consumer advocates.

Bridget invites clients to communicate any concerns or opinions about NANC’s work to her directly. She can be reached by email or in our Maryland office at 301-459-7590.

23 06, 2021

Reminder: Robocall Mitigation Certifications Due in One Week

2021-06-23T14:35:24-04:00June 23, 2021|e-Lerts|

All voice service providers are reminded that they must file their Robocall Mitigation Program (RMP) certifications in the FCC’s Robocall Mitigation Database (RMD) by or before June 30,2021. This new requirement is part of the FCC’s efforts to solve the nation’s illegal robocall problem.

All companies must certify that they have either completed STIR/SHAKEN implementation in their networks, have partially implemented STIR/SHAKEN and are performing robocall mitigation, or that they have not yet implemented STIR/SHAKEN and are performing robocall mitigation. A provider’s robocall mitigation program must specify practices the company has deployed that can reasonably be expected to significantly reduce the origination of illegal robocalls on its network. In addition, carriers must provide a company contact who is responsible for addressing robocall mitigation-related issues. The RMP information must be filed in the Commission’s Robocall Mitigation Database.

Failure to file a certification in the RMD could result in calls originating on your company’s network to not be completed. Beginning September 28, 2021, intermediate providers and terminating voice service providers will be prohibited from accepting traffic from voice service providers not listed in the Robocall Mitigation Database.

For more information on the Robocall Mitigation Database, or anything robocall related, please contact Bridget Alexander White in JSI’s Maryland office at 301-459-7590.

Numbering & Porting Essentials Service

Clients interested in educating their staff on the cavalcade of numbering and porting requirements all service providers will face in 2021 should consider subscribing to JSI’s Numbering & Porting Essentials service. The subscription includes breaking news alerts, a free webinar and six web-based education sessions designed to keep companies informed about important numbering, porting and robocall mitigation decisions that will impact their internal operations and customers. Contact Bridget Alexander White for more details and to sign up. Contact Bridget Alexander White for more details and to sign up.

16 06, 2021

Robocall Mitigation Webinar: What’s Your Plan to Protect Your Network & Customers?

2021-11-02T13:10:53-04:00June 16, 2021|Webinar Recordings|

The FCC is as frustrated with the onslaught of annoying unlawful robocalls as the general public and is trying to put measures into place to help stop these non-stop calls. Its most recent effort requires ALL voice service providers, no matter their size or makeup, to better police their networks against the origination of unlawful robocalls. To accomplish this goal, ALL voice service providers must provide the FCC with detailed robocall mitigation plans by the end of June 2021.

To help companies prepare and to offer some tips to develop and file these mitigation plans, JSI’s robocall expert, Bridget Alexander White, recently hosted a webinar where she discussed:

  • How your company can guard its network from being used to originate these unlawful calls;
  • Best practices that can help to protect customers;
  • Requirements of the upcoming FCC certification;
  • Possible consequences if companies do not comply; and
  • What’s next in robocall mitigation.

A recording of the webinar is available for $249. Subscribers to the Numbering & Porting Essentials bundle received this webinar as part of their 2021 subscription. Contact Leah Yoakum in the Maryland office at 301-459-7590 if you’d like to purchase the recording.

23 04, 2021

FCC Announces Robocall Mitigation Database

2021-11-02T13:13:50-04:00April 23, 2021|e-Lerts|

All service providers must submit information by June 30

The FCC has created a new Robocall Mitigation Database to enforce a requirement in the 2019 Pallone-Thune Telephone Robocall Abuse Criminal Enforcement and Deterrence Act (TRACED Act), which called for voice service providers to better police their networks against illegal and unwanted robocalls. All voice service providers must file certifications in the new database before June 30, 2021, providing detailed information regarding their implementation of the STIR/SHAKEN caller ID authentication framework and/or a robocall mitigation program.

When companies file their robocall mitigation program information with the FCC, each will certify that it has either completed STIR/SHAKEN implementation in its network, has partially implemented STIR/SHAKEN and is performing robocall mitigation, or that the company has not yet implemented STIR/SHAKEN and is performing robocall mitigation.

Carriers under the STIR/SHAKEN deadline extension until June 30,2023, must state the type of extension received and detail the robocall mitigation program its company has deployed. In addition, each company is required to provide a robocall mitigation contact.

Certifications, company identification information, and contact information must be submitted via the database portal on the Commission’s website at https://fccprod.servicenowservices.com/rmd?id=rmd_welcome by June 30, 2021.

The FCC also set September 28, 2021, as the date in which intermediate providers and terminating voice service providers will be prohibited from accepting traffic from voice service providers not listed in the Robocall Mitigation Database.

For more information on the Robocall Mitigation Database, STIR/SHAKEN requirements, or anything robocall related, please contact Bridget Alexander White in JSI’s Maryland office at 301-459-7590.

Numbering & Porting Essentials Service

Clients interested in educating their staff on the cavalcade of numbering and porting requirements all service providers will face in 2021 should consider subscribing to JSI’s Numbering & Porting Essentials service. The subscription includes breaking news alerts, a free webinar and six web-based education sessions designed to keep companies informed about important numbering, porting and robocall mitigation decisions that will impact their internal operations and customers. Contact Bridget Alexander White for more details and to sign up.

12 04, 2021

New Rules Require Carriers to Better Police Their Networks Against Illegal Calls

2021-11-02T13:14:03-04:00April 12, 2021|e-Lerts|

The FCC has adopted a Fourth Report and Order implementing more robocall mitigation efforts under the Telephone Robocall Abuse Criminal Enforcement and Deterrence Act (TRACED Act). The latest Order includes service provider obligations to fight against illegal robocalls, as well as greater transparency to ensure callers and consumers can better identify blocked calls. All voice service providers must begin implementing measures to prevent illegal calls on their networks and to respond to traceback requests from regulators and law enforcement by May 6, 2021. Other parts of the Order go into effect January 1, 2022, or once the rules appear in the Federal Register.

Effective May 6, 2021
Beginning next month, all voice providers will be required to:

  • Respond to traceback requests from the Commission, civil and criminal law enforcement, and the Consortium.
  • Implement affirmative, effective measures to prevent new and renewing customers from using its network to originate illegal calls.

As well, terminating providers that block calls or utilize caller ID authentication information in determining how to deliver calls must:

  • Not block a voice call placed to 911.
  • Not block a voice call from public safety answering points and government emergency numbers.
  • Provide a single point of contact, readily available on the provider’s public-facing website, for receiving call blocking error complaints and verifying the authenticity of the calls.
  • Resolve caller ID authentication information disputes within a reasonable time and, at minimum, provide a status update within 24 hours.
  • Stop blocking if a caller makes a credible claim of a call blocking error, the terminating provider determines that the calls should not have been blocked, or the call delivery decision is not appropriate.
  • Not impose any charge on callers for reporting, investigating, or resolving complaints made in good faith.

Terminating providers may block calls without liability under the Communications Act and the Commission’s rules and without giving consumers the opportunity to opt out of such blocking, so long as the provider:

  1. Uses reasonable analytics and caller ID authentication information where available to identify and target calls that are highly likely to be illegal.
  2. Manages the call blocking with human oversight and network monitoring to make sure blocking is working as intended.
  3. Stops blocking calls determined to be likely lawful.
  4. Notifies customers it is engaging in call blocking.
  5. Applies all analytics in a non-discriminatory, competitively neutral manner.
  6. Provides blocking services with no additional line-item charge to consumers.

Effective January 1, 2022
Starting January 1, terminating voice service providers that block calls are required to immediately notify the caller that the call has been blocked by sending either a Session Initiation Protocol (SIP) or ISDN User Part (ISUP) response code to the origination point. All voice service providers must make the necessary software upgrades and configuration changes to ensure that these codes translate properly when a call moves between TDM and IP-based networks.

Effective Date TBD
The remaining requirements will be effective 30 days after posting in the Federal Register:

  • Terminating providers that block calls on an opt-out or opt-in basis must, upon request by the subscriber to a number, provide a list of blocked calls to that number and other pertinent data.
  • All service providers must take steps to effectively mitigate illegal traffic on their networks when they receive written notice of potential illegal traffic from the FCC’s Enforcement Bureau.

If you have questions about the new Order or anything related to robocall mitigation efforts, please contact Bridget Alexander White at 301-459-7590.

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