Webinar: Complying with the FCC’s Annual CPNI Training Requirement

2022-01-27T15:28:16-05:00January 27, 2022|Webinar Recordings|

All telecom carriers providing voice services must certify by March 1 each year that their employees have been trained or refreshed on the basics of the FCC’s Customer Proprietary Network Information (CPNI) rules. To help you quickly and easily satisfy this annual requirement, JSI offers a 60-minute CPNI training webinar. During the training, we review the CPNI rules and how to adapt them to modern communications networks so that sensitive customer information does not end up in the wrong hands. In addition, we briefly discuss Red Flag rules for identity theft protection.

All employees who have access to customer account information, particularly customer service representatives, and any senior employees who would like a refresher on the CPNI compliance rules should attend this type of training. As these CPNI rules apply to all voice providers, electric cooperatives and fixed wireless providers offering voice services to their customers would also benefit from this training session.

Companies that purchase the recording also will receive a template certificate for employees to sign affirming that they’ve completed the CPNI training.

Purchase Recording

Sorry, you missed this webinar! But, a recording of this webinar is available for $249. If you would like to purchase the recording, please contact Jessica Wick or Brenda Cordwell in the Maryland office at 301-459-7590.

Contact Us

Need More CPNI Assistance?

We offer several options for companies that would like additional help protecting their customers’ sensitive information. We can:

  • Assist with your company’s annual CPNI compliance certification filing due March 1;
  • Provide other materials for CPNI training, including our CPNI manual;
  • Complete an in-depth review of your Red Flag manual and program
  • Conduct one-on-one, customized training webinars with your staff; or
  • Train someone at your company to conduct your own CPNI trainings.

Please contact us about these customizable options for additional CPNI and privacy training.

Contact Us

Webinar: Reviewing Critical Federal 911 and Outage Reporting Requirements

2022-01-25T14:50:57-05:00January 25, 2022|Webinar Recordings|

Don’t chance an FCC fine (or worse) due to a 911 outage

No service you provide to your customers is more vital than making sure they can reach 911 quickly and easily in an emergency. And the FCC feels the same, hitting several companies recently with multi-million-dollar fines for not delivering emergency calls and fully complying with federal 911 outage reporting rules.

These recent enforcement actions, along with the latest enhanced 911 location accuracy rules, make this a critical time for providers to review their current procedures. Recently, our 911 experts covered:

  • Details and best practices for network outage reporting, especially outages caused by natural disasters;
  • Complying with the annual 911 Reliability Certification requirement;
  • Future rule changes the FCC is considering;
  • Additional information about the FCC’s 911 location accuracy rules; and
  • Best practices for network resiliency and public safety that are not required, but highly encouraged.

All service providers that connect calls to a 911 system need to be aware of and fully meet these obligations. Those companies that provide 911, E911, or NG911 capabilities directly to Public Safety Answering Points or that operate one or more central offices that directly serves a PSAP are especially important to the emergency response system and absolutely must be sure they’re complying with all of the FCC’s 911 rules. Dropping the ball on these services not only can bring the FCC’s Enforcement Bureau to your door, but also can result in a public relations nightmare for your company. Don’t take that chance.

Purchase Recording

Sorry, you missed this webinar! But, a recording of this webinar is available for $249. If you would like to purchase the recording, please contact Jessica Wick or Brenda Cordwell in the Maryland office at 301-459-7590.

Webinar: Breaking Down the ReConnect Round 3 Funding Program

2021-11-12T08:29:17-05:00November 11, 2021|Webinar Recordings|

The U.S. Department of Agriculture’s (USDA) Rural Utilities Service (RUS) has announced the application window for Round 3 of its Rural eConnectivity Program (ReConnect), which will provide $1.15 billion in grants, loans, and grant-loan combinations for broadband buildout projects in rural America. This third round of funding will consider areas where 90% of the households lack access to fixed broadband services with speeds of at least 100/20 Mbps. If you did not have qualifying areas for Round 2, you likely will for Round 3 due to this eligibility change. The program requires awardees to provide services with speeds of 100/100 Mbps to all premises in the proposed geographic area(s). RUS will begin accepting applications on November 24, 2021, and all applications must be received by February 22, 2022.

JSI recently hosted a webinar to help those interested in applying for the funds prepare for the 2022 program. Our experts, who have shepherded many companies through the process in Rounds 1 and 2, shared important information and strategies, including:

  • Program requirements and deadlines for grants, loans, and grant/loan combinations, including details on requirements for tribal governments and socially vulnerable communities
  • Differences between Round 3 and previous competitions
  • How to determine eligible areas and whether to apply
  • Details on RUS’s scoring criteria
  • Strategies for success based on JSI’s work with past ReConnect winners

Because of the program’s complexity and the funding options available, this webinar also will feature scenarios for each of the funding options: 100% loan, 50% loan 50% grant combinations, 100% grant, and 100% grant for tribal governments and socially vulnerable communities.

JSI-assisted applicants have been very successful in previous ReConnect competitions, with 93% of Round 2 applicants awarded funding through the program. We are ready to work with you on all aspects of a ReConnect application and broadband project.

For a copy of the webinar recording, please contact Brenda Cordwell at 240-556-1295. For more information about the ReConnect program or to get started on an application, please contact Lans Chase at 770-569-2105 or Amanda Molina at 321-985-5709.

Webinar: Understanding Cost Allocations and Affiliate Transactions

2021-12-07T17:08:52-05:00April 13, 2021|Webinar Recordings|

As your company expands and diversifies its business with more non-regulated services, there is greater risk of crossing the delicate regulated versus non-regulated cost allocation barrier if your financial house is not in order or your affiliate transactions aren’t properly documented. Federal and state regulators, particularly those at USAC, are actively looking for cost allocation violations and these could result in audit findings and financial costs.

Our recent webinar was designed to help telco managers, CFOs and accounting management staff evaluate their company’s regulated/non-regulated transactions. During the webinar, our experts:

  • Summarized the FCC and state requirements for regulated/non-regulated allocations;
  • Explained cost allocation manual requirements and potential structure;
  • Reviewed cost allocation methods for plant and other assets, as well as labor and other operating expenses;
  • Discussed time reporting and benefits distributions allocations and issues;
  • Offered tips for ensuring proper communications; and
  • Shared our experience with external reviews, audits and other regulatory oversight efforts.

A recording of the webinar is available for $249. Contact Brenda Cordwell in the Maryland office at 301-459-7590 for more information about this webinar or to purchase the recording.

Webinar: Check Off Your Annual CPNI Training Requirement

2021-12-07T17:12:14-05:00January 12, 2021|Webinar Recordings|

All telecom carriers providing voice services must certify by March 1 each year that their employees have been trained or refreshed on the basics of the FCC’s Customer Proprietary Network Information (CPNI) rules. To help you quickly and easily satisfy this annual requirement, JSI offers a 90-minute CPNI training webinar to fulfill this requirement. All employees who have access to customer account information, particularly customer service representatives, and any senior employees who would like a refresher on the CPNI compliance rules should attend this type of training. As these CPNI rules apply to all voice providers, electric cooperatives and fixed wireless providers offering voice services to their customers would also benefit from this training session.

Our CPNI training reviews the rules and how to adapt them to modern communications networks so that sensitive customer information does not end up in the wrong hands. In addition to the CPNI rules, we discuss the Red Flag rules for identity theft protection and provide an update on what is going on with broadband privacy rules.

A recording of the CPNI training is available for $249. If you’d like to purchase the recorded training, please contact Brenda Cordwell in the Maryland office at 301-459-7590.

Contact Us

Need More CPNI Assistance?

We offer several options for companies that would like additional help protecting their customers’ sensitive information. We can:

  • Assist with your company’s annual CPNI compliance certification filing due March 1, 2021;
  • Provide other materials for CPNI training, including our CPNI manual;
  • Complete an in-depth review of your Red Flag manual and program
  • Conduct one-on-one, customized training webinars with your staff; or
  • Train someone at your company to conduct your own CPNI trainings.

Please contact us about these customizable options for additional CPNI and privacy training.

Contact Us

Webinar: Managing Your Universal Service Contributions on Form 499-A

2020-12-15T14:47:58-05:00December 15, 2020|Webinar Recordings|

With the 4Q 2020 federal Universal Service contribution level at 27.1% and increasing each quarter (it will be 31.8% 1Q 2021), it is important that you fully understand how to calculate your payment. Not only do you want to ensure you’re complying with the FCC’s rules, but you also want to be certain that your company is not paying more than is necessary when filing your Form 499-A.

JSI’s USF expert Brian Sullivan, along with Ryan Denzel and Dixie Lucabaugh, reviewed FCC Form 499-A requirements and major contribution sources to clarify your company’s obligations during a recent webinar. They discussed:

  • Competitive pricing implications of passing through USF contribution requirements to customers;
  • Cost recovery options and requirements;
  • Documents you need to gather and maintain; and
  • Lessons learned from recent USAC reviews and audits focused on USF contributions and Form 499-A.

Arm your regulatory, financial, and sales staff with strategies and options as they close out the 2020 books and begin the 2021 financial year. Future USF payments and true-ups are based on calendar year 2020 revenues so now is the time to take a close look at your contributions.

A recording of the webinar is available for $249. Contact Brenda Cordwell in the Maryland office at 240-556-1295 if you’d like to purchase the recording of this webinar.

Webinar: Numbering & Porting: Where Are We?

2020-10-30T15:10:17-04:00October 30, 2020|Webinar Recordings|

Just before All Hallows’ Eve, Bridget Alexander White led an expedition into the dark forest of numbering and porting to explore the looming changes all companies will experience in 2021. If you missed the journey, there’s still time to gather your tents, pack a snack, grab your laptop, and head deep into the wilderness to discover:

  • Ways to block the sinister robocalls
  • The STIR/SHAKEN extension requirements
  • Reassigned Numbers Database recordkeeping woes
  • The trail leading to 10-digit dialing and 988 in your service area
  • The lurking iVoIPs you cannot elude

A recording of the webinar is available for $249. Subscribers to the LNP Essentials bundle received this webinar as part of their 2020 subscription. Contact Brenda Cordwell in the Maryland office at 301-459-7590 if you’d like to purchase the recording.

Webinar: Preparing Now for this Fall’s RDOF Auction

2020-05-28T15:35:21-04:00May 28, 2020|Webinar Recordings|

With the FCC planning to finalize the procedures for the $16 billion Rural Digital Opportunity Fund (RDOF) auction in early June, now is the time for companies to learn as much as they can about the auction in order to plan their strategies. Once the FCC votes on the reverse auction’s procedures, there will be only a few weeks to prepare for the short-form application window, which is scheduled to open on July 1.

JSI recently hosted a webinar which covered these areas in-depth to help you prepare for this fall’s auction:

  • Auction methodology
  • Bidding rules and strategies
  • Determining your lowest bid
  • Updating eligibility maps based on the challenges filed with the FCC
  • Options for bidding as a consortium or as a standalone entity
  • Short-form application requirements
  • Technical and financial sections to be working on now

A recording of the webinar is available for $249. Contact Brenda Cordwell in the Maryland office at 240-556-1295 if you’d like to purchase the recording of this webinar. For help with the RDOF auction, please reach out to Cassandra Heyne or John Kuykendall at 301-459-7590.

Webinar: Meeting the FCC’s Enhanced 911 Requirements

2020-01-23T14:39:20-05:00January 23, 2020|Webinar Recordings|

Changes are a result of Kari’s Law and the RAY BAUM’S Act

Telephone service providers have only a few weeks to comply with the enhanced 911 rules as a result of Kari’s Law and the RAY BAUM’S Act. Companies will need to make changes to both their networks and any multi-line telephone systems (MLTS), including hosted services, that they sell, lease, install, or manage. The requirements and deadlines vary by the type of technology and whether the equipment is fixed or not.

JSI recently held a webinar to help clients sort through the requirements, deadlines and details. The webinar covered:

  • Who is considered a network provider and a MLTS provider
  • Requirements for MLTS installed after February 16, 2020
  • New rules for sending a notice to the MLTS’ centralized location when 911 is called
  • Liabilities for companies that do not meet the requirements
  • Details on requiring greater location accuracy and how to judge your company’s current capabilities
  • Best Practices and education programs

A recording of the webinar is available for $249. Contact Brenda Cordwell in the Maryland office at 301-459-7590 if you’d like to purchase the recording of this webinar.

Free Webinar: Kicking Off Round Two of the ReConnect Funding Program

2019-12-18T17:01:18-05:00December 18, 2019|Webinar Recordings|

U.S. Department of Agriculture’s (USDA) Rural Utilities Service (RUS) has released the program guidelines for round 2 of its Rural eConnectivity Pilot Program (ReConnect). ReConnect provides $550 million in grants and loans to help pay for building broadband in unserved rural areas that lack 10/1 Mbps. The program’s application portal will open on January 31, 2020, and applications can be submitted through 6 p.m. EST on March 16, 2020.

To help clients prepare for the 2020 program, JSI hosted a free webinar to share important information and updates about the ReConnect Program, including:

  • Changes in requirements and program guidelines
  • Program requirements for grants, grant/loan combinations, and loan funding
  • How to determine eligible areas
  • Who should apply?
  • RUS’s scoring criteria
  • Deadlines
  • Strategies for success

Because of the program’s complexity, we also reviewed several scenarios as examples for each of the three funding options. This webinar should help you determine an eligible area and gather information for a possible application.

To request a recording of the JSI webinar, please contact Janee Devis at 301-459-7590. For more information about the ReConnect program please contact Cassandra Heyne in our Maryland office at 301-459-7590.

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